Hi all,


This training on communicating with Medicare beneficiaries may have some useful techniques that you can use for your SNAP outreach and assistance. 


Best,

Lura


Lura J. Barber, MPP
Director, Hunger Initiatives
Office: 571.527.3930|Main: 571.527.3900|lura.barber@ncoa.org   
 
National Council on Aging
Improving the lives of millions of older adults, especially those who are struggling
251 18th Street South, Suite 500
Arlington, VA 22202
www.ncoa.org | www.facebook.com/NCOAging | www.twitter.com/NCOAging | www.ncoa.org/Donate



From: bec@lists.ncoa.org <bec@lists.ncoa.org> on behalf of Leslie Fried <Leslie.Fried@ncoa.org>
Sent: Friday, April 6, 2018 10:53 AM
To: bec@lists.ncoa.org
Subject: BEC Listserv: FW: Connecting with Beneficiaries: Communication Techniques for Medicare Counselors
 

This webinar may be of  interest to some of you and your colleagues.

 

Leslie

 

 

Leslie Fried, JD

Senior Director, Center for Benefits Access

Office: 571.527.3992

Leslie.Fried@ncoa.org

 

National Council on Aging

Improving the lives of millions of older adults

251 18th Street South, Suite 500

Arlington, VA 22202

ncoa.org | @NCOAging

 

From: SHIP TA Center [mailto:aburk@shiptacenter.org]
Sent: Friday, April 06, 2018 10:46 AM
To: Leslie Fried <Leslie.Fried@ncoa.org>
Subject: Connecting with Beneficiaries: Communication Techniques for Medicare Counselors

 

Register to enhance your communication techniques

 

 

Connecting with Beneficiaries: Communication Techniques for Medicare Counselors Webinar

Wednesday, April 25, 2018 | 3:00 PM Eastern Time

Individuals bring a variety of situations and needs to their interactions with Medicare counselors. Communication techniques can enhance the ability of counselors to listen effectively, clarify needs, and provide information. Join this webinar to learn about a set of key communication techniques as well as tips for communicating with older adults and people with disabilities. This webinar will draw from effective practices used in the field of Information & Referral/Assistance that can benefit any person-centered communication. Our presenter, Nanette Relave, is Senior Director of the National Information and Referral Support Center at the National Association of States United for Aging and Disabilities.

Speakers: Nanette Relave, NASUAD

Audience: SHIP Counselors, SMP, and MIPPA audience  

 

 

 

New to SHIP TA Center Webinars?


Click here for tips about WebEx, our webinar technology. 

 

To access archives from past webinars or view all future webinars, log in at www.shiptacenter.org and go to the Calendar menu.

 

 

SHIP National Technical Assistance Center (SHIP TA Center) 

 

 

This webinar is supported in part by a grant (No. 90SATC0001) from the Administration for Community Living (ACL), U.S. Department of Health and Human Services (DHHS). Grantees carrying out projects under government sponsorship are encouraged to express freely their findings and conclusions. Therefore, points of view or opinions do not necessarily represent official ACL or DHHS policy.

 

SHIP TA Center, Northeast Iowa Area Agency on Aging, 2101 Kimball Ave., Ste. 320, P.O. Box 388, Waterloo, IA 50704-0388

 

 

Sent by aburk@shiptacenter.org in collaboration with

 

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