Hi friends—

 

Got this question from someone in Wisconsin and wondered if any of you had suggestions/strategies to handle this scenario.

 

Question:  Other than on-line computer orders, what is the best way for a SNAP member to order groceries for either curbside pick up or delivery?  

 

Situation:  I have two callers who do not have computer access or natural supports to assist with ordering.  They would both like to simply "call in" an order, but are not able to use the SNAP benefit card over the phone.  I have reached out to a couple of our local stores to problem solve.  They regrettably acknowledge the barrier, but feel that taking a card over the phone is one, too risky and two, not within the regulation described to them.  Any ideas?  

 

 

Brandy Bauer
Associate Director, Center for Benefits Access
Office: 571-527-3911
brandy.bauer@ncoa.org

National Council on Aging
251 18th St S, Suite 500
Arlington, VA 22202
ncoa.org

 

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