Hello All,

Sharing this message regarding some system issues with the new STARS system. They are working the problem and should hopefully have it resolved shortly.

 

Leslie

 

Leslie Fried, J.D.

Senior Director, Center for Benefits Access

Office: 571.527.3992

xxxxxx@ncoa.org

 

National Council on Aging

Improving the lives of millions of older adults

251 18th Street South, Suite 500

Arlington, VA 22202

ncoa.org | @NCOAging

 

 

From: Oyola, Rod [USA] <xxxxxx@bah.com>
Sent: Thursday, October 18, 2018 11:24 AM
To: SMP Mailbox (ACL) <xxxxxx@acl.hhs.gov>; xxxxxx@LIST.NIH.GOV
Cc: Kinney, Rebecca (ACL) <xxxxxx@acl.hhs.gov>; Platte, Stacey (ACL) <xxxxxx@acl.hhs.gov>; Leslie Fried <xxxxxx@ncoa.org>
Subject: SIRS/STARS System Latency and Error Reports

 

Hello everyone,

 

Please be advised that the SIRS and STARS systems are currently experiencing system latency, and error reports. The Booz Allen team is working diligently with the vendor to resolve all issues as quickly as possible.

 

We apologize for the inconvenience and appreciate the understanding. Please do not hesitate to reach back with any additional questions in the meantime.

 

Kind regards,

Rod Oyola

 

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