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Connecting with Beneficiaries: Communication Techniques for Medicare Counselors Webinar
Wednesday, April 25, 2018 | 3:00 PM Eastern Time
Individuals bring a variety of situations and needs to their interactions with Medicare counselors. Communication techniques can enhance the ability of counselors to listen effectively, clarify
needs, and provide information. Join this webinar to learn about a set of key communication techniques as well as tips for communicating with older adults and people with disabilities. This webinar will draw from effective practices used in the field of Information
& Referral/Assistance that can benefit any person-centered communication. Our presenter, Nanette Relave, is Senior Director of the National Information and Referral Support Center at the National Association of States United for Aging and Disabilities.
Speakers: Nanette Relave, NASUAD
Audience: SHIP Counselors, SMP, and MIPPA audience
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SHIP National Technical Assistance Center (SHIP TA Center)
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This webinar is supported in part by a grant (No. 90SATC0001) from the Administration for Community Living (ACL), U.S. Department of
Health and Human Services (DHHS). Grantees carrying out projects under government sponsorship are encouraged to express freely their findings and conclusions. Therefore, points of view or opinions do not necessarily represent official ACL or DHHS policy.
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