All,

See the attachment which describes CMS’ improved process for submitting inquiries/issues  on Medicare Plan Finder.   Please continue to copy me or let me know about issues that arise on plan finder so we can all work together to get them addressed.   

 

Ann

 

From: Flowers, Margaret (ACL) <xxxxxx@ACL.HHS.GOV>
Sent: Thursday, October 1, 2020 4:57 PM
To: xxxxxx@LIST.NIH.GOV
Subject: Updated Process for Reporting MPF Concerns

 

Caution. This email is EXTERNAL.

Hello SHIP Directors,

 

CMS is improving the process for submitting inquiries regarding Medicare Plan Finder.  The goal is to streamline feedback to make triaging easier and more focused. Attached you will find the instructions on how to submit feedback based on two categories:  1) General Feedback, and 2) Functionality Issues.   We created a process for each based on the urgency of the requests and ensuring the Medicare Beneficiary receives help immediately.

 

Best,

 

Maggie Flowers

SHIP/MIPPA Program Manager

Administration for Community Living

US Department of Health and Human Services

330 C Street SW, 1227A

Washington, DC 20201

202.795.7315  |  xxxxxx@acl.hhs.gov|  www.ACL.gov

 

 

 

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