Some of you may be interested in this upcoming webinar from the SHIP TA Center:
Tuesday, June 25, 2019 | 3:00 PM - 4:00 PM Eastern Time
Medicare counseling involves not just a knowledge of Medicare ("hard" skills), but also the ability to communicate effectively ("soft" skills). This webinar will focus on key soft skills that
can enhance Medicare counseling sessions for you and your clients. You will learn how soft skills are as important as hard skills, especially for those in the helping professions.
Speaker: Dennis Smithe, M.A., SHIP National Technical Assistance Center Program Development
Manager
Intended Audience: This webinar is intended for anyone in the SHIP, SMP, and MIPPA networks
interested in learning how to improve their communication skills.
Brandy Bauer
Associate Director, Center for Benefits Access
Office: 571-527-3911
National Council on Aging
Improving the lives of millions of older adults, especially those who are struggling
251 18th Street South, Suite 500
Arlington, VA 22202
ncoa.org | @NCOAging
Join us for the 2019 Age+Action Conference. Register now!
www.ageaction.org
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