Because our Chicano and Pueblo cultures are still based on the extended families, we are able to ask that a family member assists when needed.
Perhaps you could ask whether the person has anyone whom they trust to come to the appointment with the client? You could suggest friends or church members. Thanks.
Clarissa A. Durán
Senior Care Services &
Northern NM Benefits Enrollment Center
Programs Manager
Health and Human Services Department
Rio Arriba County
1101 Industrial Park Road
Suite C
Española, NM 87532
(505) 747-7780
Fax (505) 747-7782
caduran@rio-arriba.org
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From: bec@lists.ncoa.org [mailto:bec@lists.ncoa.org]
On Behalf Of Genevieve Waterman
Sent: Tuesday, February 20, 2018 9:38 AM
To: bec@lists.ncoa.org
Subject: BEC Listserv: Working with Low-Literacy Population
Good morning BEC network,
We received a request regarding educating and helping individuals with low-literacy levels enroll in benefits. We are reaching out to you all for advice – please tell us if you have experience assisting this population enroll in benefits
and what you have found works with the population. For example, how were you able to reach this population? Did you spend more time explaining the application to the client? How did you gain their trust throughout the process?
I appreciate any advice you may have. Thank you in advance!
Best,
Genevieve
Genevieve Waterman, M.S., MASM
Program Associate, Economic Security
Phone: 571-527 -3918
National Council on Aging
Improving the lives of millions of older adults, especially those who are struggling
251 18th Street South, Suite 500
Arlington, VA 22202
ncoa.org | @NCOAging
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