Hi all,

I have heard from several people that the BEC reporting link is not working in the Benefits Access Community.

 

Since the Salesforce Summer ‘19 release last weekend, some users across Salesforce have reported that such links are causing Chrome and Firefox to block them as popups.  Disabling the popup blocker in your browser for our community site should resolve the issue.   

 

Here are instructions on allowing popups from certain sites in Chrome:  https://www.asus.com/us/support/FAQ/1007483/

 

And in Firefox: https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting#w_pop-up-blocker-settings

 

Please let me and Sam (sam.hoffman@ncoa.org) know if allowing the popup does not resolve the issue.

 

Thanks,

Lauren

The information contained in this electronic mail and its attachments is privileged and confidential. It is intended for the use of the addressee and others specifically authorized to receive it. If you are not the intended recipient, you are prohibited from disseminating, distributing or copying this communication. If you have received this e-mail in error, please delete it and notify us by replying to this e-mail immediately.

Disclaimer

The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd, an innovator in Software as a Service (SaaS) for business. Providing a safer and more useful place for your human generated data. Specializing in; Security, archiving and compliance. To find out more Click Here.